You can’t look at employee and customer experience separately. They are two sides of the same coin. And you need both for a brand result that people care about. Brand is a result of the promises you keep… -Michel Hogan
People want connection, to feel seen and heard, to have personalization. They care about how their actions and decisions have impact; the ripple effect. They want their lives to have meaning and impact. There is no work/life balance anymore, it’s just life.
Let’s Be Real, Living Brand Result, LBR.
By developing our unique traits and talents, humanity can cope with increasingly fast technological change and ensure broad-based progress for all.”
Founder and Executive Chairman, World Economic Forum