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HUMANIZE EXPERIENCE
Employee Experience
=
Customer Experience

You can’t look at employee and customer experience separately. They are two sides of the same coin. And you need both for a brand result that people care about. Brand is a result of the promises you keep… -Michel Hogan

WE ARE LIVING IN AN EXPERIENTIAL SOCIAL ECONOMY

People want connection, to feel seen and heard, to have personalization. They care about how their actions and decisions have impact; the ripple effect. They want their lives to have meaning and impact. There is no work/life balance anymore, it’s just life.

Let’s Be Real, Living Brand Result, LBR.

Which Era is Your Business In?
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1970's
Product
Focused: on features & benefits. “Cool” product drew customers in.
Reality: Products also need servicing.
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1990's
Product + Service
Focused: on servicing the product.
Reality: to create customer relationships (even if customers didn’t know it).
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2000's
Customer Centric
Focused: on customer needs.
Reality: Reactivity burns through capital (time, talent, energy) exponentially; throwing people internally into “survival” mode.
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Current
Experiential Social
Creating conscious, immersive experiences evoking feelings.
Reality: Business is stuck in Customer Centric beliefs; this could be perilous for longevity.
OUR PURPOSE

To Humanize Experience so that people can go home with energy.

AT LBR

We believe in designing infinite opportunities, inspiring productivity and being real. We have created a community which leverages top tier talent – creating wins for you.

OUR VISION

Unlock capital in your organization; access unrealized time, talent and energy.

We meet you where you are at.

Our economic reality is shifting so rapidly that its hard to keep up. In the Experiential Social Economy people want a feeling, a connection to a bigger picture.

How is that going to impact your business?

THE EXPERIENTIAL SOCIAL ECONOMY IS HERE

The way we do business has fundamentally changed

#LBR

#HumanizeX

#brandRESULT